Clinic deskWhatsApp appointment reminders
Two reminders. Then a phone call only if you must.
A utility template about 24 hours before the visit, and another about 2 hours before. The chip sits on the slot, so the coordinator calls unread rows instead of the whole list.
Confirmations, reminders, and aftercare are utility templates. Offers stay on a marketing template, to people who opted in.
Failed numbers and STOP replies are visible. They are not counted as quiet confirmations.
Read the front-desk scripts and the note on how clinics count a 25–40% drop.
Put tomorrow’s list on one desk.
Staff who already have a login can open the desk. New clinics book 15 minutes and we send an invite. Messages stay on the official WhatsApp Business API.