Terms of service

Agreement

These terms apply to a clinic that uses Clinic desk, operated by Chikuclinicos HQ. By signing staff in and connecting a WhatsApp Business number, the clinic agrees to these terms and to the privacy policy.

The service

Clinic desk lets authorised clinic staff keep appointment times and send WhatsApp messages for that clinic, such as reminders and replies inside the WhatsApp customer-care window. The clinic must have the right to use the WhatsApp number it connects. The platform sends from that number through the WhatsApp Business Cloud API.

WhatsApp Business Policy

The clinic must follow the WhatsApp Business Policy, the WhatsApp Commerce Policy, and Meta's platform terms. In particular, the clinic will:

• Message a person on WhatsApp only after that person has opted in to hear from this clinic.
• Keep its own record of that opt-in, including when and how the person agreed.
• Use templates that match the purpose the person agreed to, such as a visit reminder.
• Honour opt-out promptly, including STOP and unsubscribe.
• Avoid spam, purchased contact lists, misleading health claims, and any use WhatsApp disallows.

Opt-in is the clinic's responsibility. Chikuclinicos HQ does not obtain patient consent for the clinic. If a clinic messages someone who has not opted in, the clinic is responsible for that message and for any restriction Meta places on the number.

Patient data

The clinic is the data controller and the Data Fiduciary under the Digital Personal Data Protection Act, 2023. Chikuclinicos HQ is the processor. The clinic must have a lawful purpose for collecting a patient's name and WhatsApp number, and must tell patients that the clinic will use WhatsApp for visit messages. The privacy policy describes what the platform stores. Clinic desk does not store clinical notes or photographs, and the clinic must not place medical records into message fields.

Staff accounts

The clinic chooses who may sign in. Each person keeps their password private and uses the change-password control if it may have been shared. The clinic is responsible for activity under its staff accounts.

Leaving the platform

A clinic may stop using Clinic desk at any time. Ask us to delete the clinic's data as described on the data deletion page. We complete a confirmed deletion within 30 days.

Contact

Questions about these terms: siddharth.mishra@outlook.com.